Webinar Focuses on How Cloud-based ITSM Solutions Can Help Public Sector IT Reduce Costs and Improve Service Levels
TULSA, Okla., Oct. 17, 2013 – Public sector IT organizations are stepping up their cost-cutting efforts, and an upcoming Stonebridge webinar will focus on how the public sector IT can apply cloud-based IT service management solutions and processes can help them achieve their cost objectives while simultaneously improving service levels.
Stonebridge, in partnership with Carahsoft Technology Corp. and Salesforce.com, will host the complimentary webinar on “The Evolution of Service Request Management: Best Practices, Tips, and Tricks” October 30th from 10 a.m. till 11 a.m. Central. Mark Hodge, Stonebridge Senior ITSM Consultant, will lead the webinar discussion. Stonebridge is welcoming all interested parties to register for this webinar.
Hodge will discuss how new cloud-based software tools are helping IT managers of public sector agencies do more with less. These tools enable IT staff to be more efficient and productive with out-of-the-box ITIL-based best practices and processes – from password resets and network access to new hire processing. The tools can even allow end users the capability to initiate routine service requests via a self-service portal.
Webinar attendees will learn about best practices, tips and tricks using these new tools for Service Request Management, including:
- Basics of Service Request Management
- Service Request Management – Roles and Responsibilities
- Tips on How to Train Your End Users to Select the Correct Service Request
- Service Request Lifecycle Strategy
- Designing a Service Request Solution
About Stonebridge
Stonebridge is a business and technology services firm focused on helping organizations harness the power of their people, processes and technology. Our clients look to us as a strategic partner with a shared commitment to achieving their business objectives and maximizing their business performance. Founded in 1995 on a commitment to establishing high-value strategic alliances with our clients, Stonebridge has provided business solutions to organizations in all major industries, representing private, public, government, and non-profit entities. For additional information about Stonebridge, visit our website at www.sbconsulting.com.