TULSA, Okla., Aug. 13, 2013 – Stonebridge, the Tulsa-based business and technology services company, today announced that in the first half of the year its Remedyforce Professional Services consulting practice achieved 200 percent quarter-to-quarter growth in clients, revenue and staff.
Stonebridge formed its Remedyforce practice less than a year ago to help small and midsize businesses implement and optimize Remedyforce, a simpler and more affordable IT help desk in the cloud from industry leader BMC Software. In that short time Stonebridge has successfully completed more than 25 Remedyforce solution implementations and today employs more certified Remedyforce consultants than any other BMC partner in North America.
Stonebridge Vice President Samir Kumar said, “Last year we made a strategic decision to invest in our BMC partnership by creating a dedicated Remedyforce consulting practice, and our investment has paid dividends even more quickly than we had imagined.”
According to Kumar, Stonebridge differentiates itself as a Remedyforce consulting provider by its deep experience in the IT Service Management space; its BSM 360° Solution Framework, which provides a seamless blueprint for enabling all ITIL processes, technologies, policies, people, value realization and adoption, while ensuring governance controls, direction and risk; a pre-implementation proof of concept (POC) to demonstrate to clients how they will achieve the accelerated and predicted values during implementation, configuration and onboarding; and Stonebridge’s subscription-based BSM SmartSourcemanaged services for ongoing support and management of the client’s Remedyforce solution.
“Our success is primarily due to we provide a total solution package that ensures their Remedyforce investment is optimized and productive,” Kumar said. “Plus, Stonebridge is one of only Remedyforce consulting providers that has built integration with Microsoft System Center Configuration Manager (SCCM), BMC Atrium Discovery and Dependency Mapping (ADDM), single sign-on (SSO) and other cloud-based enterprise applications.”
Remedyforce, which was developed by BMC Software and salesforce.com for the small and midsize business market, is a specialized application for IT departments. It packages a defined set of pre-configured, “out of the box” IT help desk processes—such as incident and problem management, self-service and request management, configuration, asset, change management, mobility, and more—all built to ITIL-based best practices in IT service delivery.
The Remedyforce application includes a self-service portal that automates repetitive help-desk processes such as password resets and requests for network access, enabling users to proactively initiate and monitor routine IT support needs.
Remedyforce is a cloud-based “Software as a Service” (SaaS) application that runs on salesforce.com’s Force.com platform, which provides organizations with an alternative to on-premise systems that require purchasing and managing hardware and software.
“Of course, part of the success of our Remedyforce practice is that the product is a best-in-class service desk that is more affordable, easier to setup and use, and with quicker ROI than an on-premise solution,” Kumar added. “We plan to continue investing in our Remedyforce practice and in maintaining our competitive edge in the Remedyforce professional services market.”
About Stonebridge
Stonebridge is a business and technology services firm focused on helping organizations harness the power of people, processes and technology. Our clients look to us as a strategic partner with a shared commitment to achieving their business objectives and maximizing their business performance. Founded in 1995 on a commitment to establishing high-value strategic alliances with our clients, Stonebridge has provided business solutions to organizations in all major industries, representing private, public, government, and non-profit entities. More information about Stonebridge is available at www.sbconsulting.com.