TULSA, Okla., Feb. 26, 2013 – Stonebridge, the award-winning technology consulting firm, today announced that it posted another strong performance in Q4, resulting in 15 percent revenue and earnings growth in 2012.
Stonebridge’s double-digit year-over-year growth was attributed to the company’s Business Service Management (BSM) unit posting a 30 percent increase in revenue, while revenue related to its Oklahoma business unit rose 15 percent.
Matthew Childress, Stonebridge Senior Vice President, said, “Our 2012 performance was highlighted by the strongest first-half results in the company’s history in terms of revenue and profitability. This historic accomplishment was complemented by a succession of noteworthy achievements, including innovative new solution launches, existing service line expansions and high-profile recognition by our key ISV (independent software vendor) partners. Our challenge for 2013 is to build on last year’s successes and create more value for our customers, associates and business partners.”
Notable Stonebridge accomplishments in 2012 included:
- Attained recertification for Microsoft Gold and Silver Competencies. Only the top 1 percent of Microsoft partners worldwide have reached this proficiency level of Microsoft solution development. Stonebridge is the only Microsoft Managed Gold Partner based in Oklahoma. Launched SharePoint Branding & User Experience, a new service offering that enables clients to design, create and deploy engaging and highly usable SharePoint sites that reflect the organization’s brand identity and accelerate user adoption of the platform.
- Expanded its Database Services offerings to offer organizations a wider range of skilled DBA resource options for Oracle and SQL Server environments—from “on demand” resources on a short-term project basis to a retainer-based managed services program that delivers skilled DBA resources on a monthly basis.
- Launched Enterprise Social Platform (ESP), a new service offering that enables organizations to extend Microsoft SharePoint collaboration software into a robust Facebook-style business social networking solution.
- Served as a Silver Sponsor of the WWRUG12, the largest BMC Remedy ITSM and Action Request System educational event in the world.
- Established an innovative “boot camp” consultant training program designed to develop the next generation of IT consulting leaders. The program provided a hyper-focused crash course in high-end technical training as well as “soft skills” such as client communication and professional ethics.
- Recognized as a BMC ESM Premier Partner by BMC Software. The Premier Partner designation reflects Stonebridge’s leadership position in the business service management (BSM) consulting discipline and the company’s stellar record in client projects involving BMC products.
- Launched Pipeline360°, a geospatial dashboard solution designed specifically for pipeline companies. Based on Stonebridge’s 360° Solution Framework, Pipeline360° gives users a holistic picture of the pipeline business by combining data from internal and external sources and presenting it in a Web-based interactive map view.
- Named a Remedyforce Certified Partner by BMC Software. Stonebridge also delivered its first Remedyforce engagement in Q3 of 2012.
- Entered a partnership agreement with Concept Searching, a global leader in semantic metadata generation, auto-classification, and taxonomy management software.
- Named one of Houston’s top 10 IT consulting firms by the Houston Business Journal. It marked the second consecutive year that Stonebridge has made it on HBJ’s top 10 ranking of Houston-area computer networks and systems integrators.
Specifically in Q4 of 2012, Stonebridge won competitive technology consulting and services contracts with new clients and extended long-term engagements with existing accounts. Key Q4 contract wins and projects included:
- Stonebridge developed an IT service management (ITSM) program for a large electric utility company. The program, built around the implementation and adoption of BMC Software’s best-in-class Remedy ITSM application, established consistent, standardized processes and procedures; improved IT service quality; and reduced IT support costs. The company selected Stonebridge because of its extensive experience in ITSM implementations and status as a BMC Premier Partner.
- A diversified energy services company selected Stonebridge to implement the BMC FootPrints ITSM solution. The company’s goal is to provide its IT support staff with new help desk and asset management tools for improving IT service quality and management of service requests, incident tracking, problem resolution and service delivery. Stonebridge will guide the company in developing standardized processes and procedures based on industry best practices. The company chose Stonebridge because of its knowledge of ITSM best practices and close association with BMC.
- A large midstream oil & gas company engaged Stonebridge to provide strategic and tactical assistance with improving and extending the functionality of its SharePoint-powered enterprise content management (ECM) system. In particular, Stonebridge will provide support for SharePoint solution development, testing and debugging, and reporting for a wide range of workflow automation, document management and data integration enhancements.
- Stonebridge extended the functionality of its BMC Remedy ITSM Change Management solution for a top health care provider. The new functionality extended the range of Change Management processes and controls to meet the needs of a wider range of IT users within the health care system, including clinical, business and technical personnel. Stonebridge was chosen to lead the project based on its track record of success with the client.
- A Fortune 500 energy company selected Stonebridge to conduct a Phase Zero assessment to define the technical framework for a key performance indicator (KPI) dashboard. The assessment will review and advance more than 130 KPIs. Stonebridge will identify high-level requirements and scope; define analysis themes; establish the solution architecture for automating delivery of KPI metrics to business users; and assess data quality and determine the complexity of KPI generation. Additionally Stonebridge will create a phased implementation plan and cost estimate that will serve as the roadmap for the development of the KPI dashboard application as well as additional reporting, analysis and data visualization capabilities.
- A global provider of business and technology services to the telecommunications industry engaged Stonebridge, in collaboration with BMC Software, to implement BMC’s IT Demand & Resource Management solution. Stonebridge’s engagement was focused on process and technology optimization of project portfolio and resource management solution that also included advisory services on Business Objects analytics reporting. The company selected Stonebridge based on BMC’s recommendation and Stonebridge’s IT Business Management (ITBM) project experience.
- Stonebridge performed a Phase Zero assessment to gather and evaluate requirements for a custom utility billing application for a large property management company. Stonebridge documented the company’s existing business processes and system architecture and used that data to define the requirements for new and enhanced functionality and system design. The proposed solution provides a holistic solution to improve user productivity, increase data integrity and optimize utility billing cost recovery.
- A multi-brand apparel and footwear company, in collaboration with BMC Software, engaged Stonebridge to lead the first-ever integration of BMC ITBM on Demand with BMC Remedy on Demand. This project marked the first ITBM on Demand integration project. Stonebridge led the project team in leveraging the common foundational data between both applications. Stonebridge was selected for this project because of its multi-project experience in implementing ITBM systems on various platforms.
- Stonebridge completed a complex assessment of data migration and integration opportunities involving multiple business applications for a global oil & gas company. The business driver behind the project was the company’s recent acquisition of several production unit assets that employed different IT applications with varying degrees of functionality. To support the data migration and integration effort, Stonebridge conducted a qualitative review of data sources and made specific recommendations for the project and formulated a strategic plan for the pending data migration effort.
- Stonebridge completed a unique implementation of leading-edge service management software for a major U.S.-based financial services company. Working in collaboration with BMC Software, Stonebridge implemented a hybrid solution consisting of BMC’s ITBM Demand & Resource Management and Service Request Management applications. The BMC-powered solution will provide a range of new capabilities and functionality to extend the IT department’s project and portfolio management capabilities, including establishment of enterprise PMO processes, better demand forecasting, increased cost transparency to the business, electronic approval capture and improved capacity planning.
- A global manufacturer of oil & gas flow equipment products engaged Stonebridge to develop and implement a common enterprise reporting architecture as well as develop a significant number of custom reports. Stonebridge conducted a series of comprehensive interviews with stakeholders in order to capture the client’s reporting business and technical requirements and assess its existing IT and reporting environments. Based on Stonebridge’s recommendations, Stonebridge developed a reporting architecture roadmap that addressed the client’s immediate reporting requirements, defined a long-term strategic plan and also developed the client’s custom reports.
- A large auto insurance company engaged Stonebridge to conduct an assessment of its BMC ITBM implementation in order to find opportunities for improvement and enhanced ROI. The assessment’s scope included the company’s BMC Supplier Management, Demand & Resource Management and IT Costing capabilities. Stonebridge’s assessment report included a gap analysis of processes and technology; a recommended go-forward plan with a robust dashboard and analytics reporting solution; and a multi-phase implementation roadmap.
- Stonebridge, in collaboration with BMC Software, completed the implementation of the BMC ITBM solution for a global financial services corporation. Stonebridge performed a current-state analysis of the bank’s IT Services reporting capabilities and service-costing methodology by interviewing key IT personnel and business stakeholders. The analysis provided the bank with a detailed decomposition of IT services as well as recommendations for streamlining and optimizing analytical reporting metrics and IT service costing processes.
- Stonebridge played a major role in implementing an innovative zero-target program designed to reduce avoidable IT-related mistakes at a leading health services company. Stonebridge identified an innovative use of BMC Remedy ITSM and in collaboration with the client, isolated and cataloged routine, “avoidable” help desk and IT support errors that collectively cause significant impact to IT service quality and adversely affect user attitudes towards the company’s IT capability. With Stonebridge’s input, the hospital has kicked off the new program via implementation of new processes; greater leverage of its BMC Remedy ITSM application suite; and the creation of a marketing campaign with the goal of fostering a proactive culture within the company’s IT community.
About Stonebridge
Stonebridge is a technology consulting firm focused on helping organizations harness the power of their people, processes and technology. Our clients look to us as a strategic partner with a shared commitment to achieving their business objectives and maximizing their business performance. Founded in 1995 on a commitment to establishing high-value strategic alliances with our clients, Stonebridge has provided business solutions to organizations in all major industries, representing private, public, government, and non-profit entities. For additional information about Stonebridge, visit our website at www.sbconsulting.com.
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