TULSA, Okla., Jan. 22, 2013 – Stonebridge, the Tulsa, Okla.-based technology services company, today announced that its Business Service Management (BSM) unit has launched a service line to help small and medium-sized businesses install BMC Remedyforce Service Desk, the cloud-based IT help desk application designed for the mid-market.
The new service line, Remedyforce Professional Services, provides expert technical support to accelerate the implementation of Remedyforce as well as its adoption by IT support staff and end users. Stonebridge currently is one of a handful of systems integrators certified by BMC Software to install the Remedyforce application.
Remedyforce Service Desk, which was developed by BMC for IT support departments at small and mid-sized enterprises, is a specialized application that packages a defined set of pre-configured IT help desk processes—such as incident management, service request management, change management, and more—all built to ITIL-based best practices in IT service delivery.
The Remedyforce application includes a self-service portal that automates repetitive help-desk processes and allows end users to request and track routine IT support needs such as password resets and requests for network access.
In addition to productivity-enhancing functionality, Remedyforce is a cloud-based “Software as a Service” (SaaS) application running on Salesforce.com’s Force.com platform, which means it is up and running more quickly than an on-premise system and without the ongoing capital expense of purchasing and managing hardware and software.
“Remedyforce offers the mid-sized organization a best-in-class service desk that is more affordable, easier to use and set up, and with quicker ROI than an on-premise solution,” said Stonebridge Vice President Samir Kumar, who manages the company’s BSM unit. “Our new Remedyforce Professional Services are designed to provide variable levels of support—from pre-implementation services to hands-on integration and onboarding services to post-implementation support—that our clients can calibrate to fit their unique needs.”
Stonebridge is targeting its Remedyforce services to mid-market companies that are:
- Looking for expert technical resources for their Remedyforce implementation
- Migrating to Remedyforce from BMC Service Desk Express
- Considering Remedyforce as an IT service desk solution
“We are one of the only Certified Remedyforce Partners in the United States, and our expertise and experience in delivering BSM solutions can be a critical advantage in assisting any company in maximizing the effectiveness of its Remedyforce Service Desk implementation,” Kumar said.
About Stonebridge
Stonebridge is an information technology consulting firm focused on helping organizations harness the power of their people, processes and technology. Our clients look to us as a strategic partner with a shared commitment to achieving their business objectives and maximizing their business performance. Founded in 1995 on a commitment to establishing high-value strategic alliances with our clients, Stonebridge has provided business solutions to organizations in all major industries, representing private, public, government, and non-profit entities. More information about Stonebridge is available at www.sbconsulting.com.